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Technical Web Hosting Services: Overview

Our web hosting services can host every type of website. We also have dedicated servers for E-Commerce website, which you can find more information on below.

KC E-Commerce, our Integrated Web Shopping Cart software is powered by a dedicated hosting infrastructure made using industry standard Hardware and Software which is part of a £20,000 internet infrastructure investment.

Location / Facility

Web Hosting Services Our Own Space in IFL2 Manchester, One of Uk’s Largest and Fastest Data centres.
Protected by 24hour on site security guard, 2 separate key fob entry systems and visual id.
Equipment protected in private security coded cages.
Protected by VESDA early alert smoke detection and FM-200 Fire suppression systems.
Power protected and cleaned by N+1 Battery UPS, and Diesel Generator

Connection

Powered on a 10GB ring with uplinks to over 50 commercial isps in the UK
Private address (IP) space
Web Hosting Services From a 99.9% uptime / availability SLA ISP

Equipment

Our own equipment configured specifically for KC E-Commerce
Hardware fire-walled for enhanced security.
Complete remote access to all parts of the equipment.
Scalable solution – built to last and grow.
Matched Servers, with inbuilt redundancy.

Backup

Web Hosting Services Stringent soft-backup procedure, checked daily by a qualified engineer.
Backup ring between servers - in event of any critical failure, full recovery can take place quickly.
Hard Backup to external source and media.

Monitoring

Equipment monitored 24/7/365 by fully qualified engineers.
Minimum of 3 engineers on 24 hour call, in case of h/w failure.
Remote resolution of issues secured by VPN.
Traffic monitored for peak and through, and traffic forecasting (future planning).
SMS and Email alerts for key system failures, public online monitoring of network and services from remote location(s).

Space and Bandwidth

Server space and bandwidth constantly monitored to prevent sites overloading the server.
Teamed Dual-Lan ports with Quality of Service (QOS) to prevent traffic bottle necks.

Protection

Data Centre Network - Ring protected by Dual network edge firewalls.
Private Network Protected by Hardware Firewall protecting against most form of attack and backed up by Layer 2 Smart Protection switch.

Scaleable Solution

Designed from ground up for optimal performance, can easily expand database or hosting space quickly.
Built using Industry standard Windows 2003 Server Technology, supported by Fedora Core 4.

Response Times

Guaranteed ‘First-Look’ Engineer assessment.
Guaranteed Response times for critical failure.

Separate Systems for Key Operations

DNS and Database Hosted on separate server from websites, to increase performance and balance load.
Email Services hosted on entirely different server.

Offsite Redundancy (on request / at cost)

Secondary Off site Server Space, for off site redundancy also available.
Keep your site up even if we are doing maintenance or suffer an unexpected critical failure.
Diverse Secondary Location in another Facility of same specification, but on separate network / power.

About The Bandwidth We Offer As Standard

Our ISP operates a fully redundant and resilient network over an Autonomous System, which means they are completely provider independent.

Each of the locations shown are completely autonomous from the other, with independent connectivity from two transit providers. Our ISP uses HP equipment across their network, and monitor all core devices both internally and externally. The diagram below explains thier network connectivity in Manchester.

Operating their own dark fibre ring in Manchester gives our ISP unmatched control and stability compared to other providers.

Web Hosting Services Diagram

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